What Personal Data We Collect

We may collect the following types of personal data:

• Contact Information: Name, email address, phone number, postal address.
• Identification Information: Date of birth, gender, national identification number.
• Financial Information: Bank account details, payment card information, credit history.
• Usage Data: Information about how you use our website, products, and services.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, and versions, operating system and platform.

How We Collect Personal Data

We collect personal data in various ways, including:

• Direct Interactions: When you provide information by filling in forms, subscribing to our services, or communicating with us.
• Automated Technologies: As you interact with our website, we collect technical data using cookies and other similar technologies.
• Third Parties: We may receive personal data from third parties such as business partners, analytics providers, and credit reference agencies.

How We Use Personal Data

We use your personal data for the following purposes:

• Service Delivery: To provide, manage, and personalize our products and services.
• Communication: To communicate with you, including sending service updates, promotional offers, and responding to your inquiries.
• Transaction Processing: To process your orders, payments, and manage your account.
• Improvement: To improve our website, products, and services based on usage data and feedback.
• Compliance: To comply with legal obligations, such as anti-money laundering regulations and tax reporting.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. These measures include encryption, access controls, and secure data storage facilities.

Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including any legal, accounting, or reporting requirements.

Your Rights

You have the following rights regarding your personal data:

• Access: Request access to your personal data and receive a copy.
• Rectification: Request correction of any inaccurate or incomplete data.
• Erasure: Request deletion of your personal data where there is no good reason for us to continue processing it.
• Objection: Object to processing of your personal data where we are relying on a legitimate interest.
• Restriction: Request restriction of processing of your personal data.
• Data Portability: Request the transfer of your personal data to another party.

To exercise these rights, please contact us at contact@ficaigroup.com.

Changes to This Policy

FicaiGroup reserves the right to update or change this personal data policy at any time. Any changes will be posted on this page with an updated revision date.